Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") govern your use of the Toss&Trips website and the booking of tour packages through it. Toss&Trips is operated by TossnTrips ("we", "us"), with its registered office at 123 Demo Street, Connaught Place, New Delhi, Delhi 110001, India.

By browsing the site, creating an account or making a booking you agree to these Terms, our Privacy Policy and our Cancellation & Refund Policy. If you do not agree, please do not use the site.

2. Our role

Toss&Trips designs and sells tailor-made trips and packages. Some services, such as hotels, local transport, activities or guides, are provided by independent third-party suppliers and tour operators. We take care in choosing them, but each supplier's own terms also apply to the service they provide.

3. Bookings and confirmation

A booking is confirmed only when we send you a written confirmation (email or WhatsApp) and the booking deposit has been received.

• You must be at least 18 years old to make a booking and be authorised to book for everyone in your party.
• Names on the booking must match the travel documents (passport or government ID) of each traveller.
• Itineraries, hotels and activities may change for reasons outside our control, such as weather, closures or supplier availability. We will offer a comparable alternative where possible.

4. Prices and payment

Every trip is tailor-made, so prices are quoted individually in your itinerary based on your dates, hotel category, flights and group size. The price in your written quote and booking confirmation is the price that applies.

• The deposit and balance due dates are stated in your written quote and booking confirmation.
• Prices include applicable taxes unless stated. Optional extras, personal expenses, tips and anything listed under "What's Not Included" are paid separately.
• Payments are processed by third-party payment providers. We do not store your card details.

5. Changes and cancellations

If you want to change or cancel a booking, please contact us in writing as early as possible. Cancellation charges and refunds are explained in our Cancellation & Refund Policy.

We may cancel or change a departure if the minimum group size is not met, or for safety or other reasons beyond our control. In that case we will offer you an alternative date or package, or a refund of the amounts you paid for the cancelled departure.

6. Travel documents, health and insurance

• You are responsible for valid passports, visas, permits, vaccinations and any other entry requirements for every country on your itinerary.
• We strongly recommend comprehensive travel insurance covering medical costs, cancellation, baggage and personal liability. Travel insurance is not included unless stated.
• Please tell us about any medical condition or mobility need before booking so we can advise whether a package is suitable.

7. Traveller conduct

You agree to follow the reasonable instructions of tour managers and guides, respect local laws and customs, and not behave in a way that endangers or disturbs others. We may remove a traveller from a tour without refund if their behaviour puts the group at risk.

8. Liability

We are responsible for arranging the services you booked with reasonable skill and care. To the extent permitted by law, we are not liable for loss, injury or delay caused by events outside our control (such as natural events, strikes, government action, epidemics or war), by acts of third parties, or by your own actions.

Nothing in these Terms limits any liability that cannot be limited under applicable law.

9. Using the website

Content on the site, including text, photos, logos and design, belongs to us or our licensors and may not be copied or reused without permission. Photos are indicative and may not show the exact hotel, vehicle or view.

Do not misuse the site, attempt to access it unlawfully or submit false information. We may suspend access if these Terms are breached.

10. Reviews and traveller content

If you submit a review, photo or video you confirm it is your own and that we may display it on the site and in marketing, with your first name.

11. Complaints

If something goes wrong on your trip, please tell your tour manager or our 24/7 support line immediately so we can try to fix it. For other concerns, write to support@tossntrips.com. We aim to respond within 7 working days.

12. Governing law

These Terms are governed by the laws of India. Courts at New Delhi, India will have exclusive jurisdiction over any dispute, subject to any rights you have under consumer protection law.

13. Contact us

TossnTrips, 123 Demo Street, Connaught Place, New Delhi, Delhi 110001, India. Email: support@tossntrips.com. Phone: +91 99717 83025.